TABLE OF CONTENTS

• Synchronization of Phone Numbers
  • Workday
  • SAP SuccessFactors
  • Dayforce
  • UKG Pro Workforce Management
  • UKG Ready
  • isolved
  • Employment Hero
  • Employment Hero Payroll
• Communication Preference
• Express Consent to SMS

Synchronization of Phone Numbers

NoahFace allows you to configure whether phone numbers are synchronized from your HR / payroll platform, and in cases where there are multiple phone numbers stored, which specific phone number is used. This is supported for the following HR / payroll platforms:

Workday

When you add a synchronization from Workday, phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to the WQL Alias of your phone number field (eg: "phoneNumber):

SAP SuccessFactors

When you add a synchronization from SAP SuccessFactors, phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to "Primary":

Dayforce

When you add a synchronization from Dayforce, phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to the XRefCode of your phone number field:

UKG Pro Workforce Management

When you add a synchronization from UKG Pro Workforce Management (formerly UKG Dimensions), phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to either "Phone 1", "Phone 2" or "Phone 3":

UKG Ready

When you add a synchronization from UKG Ready, phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to either "Cell", "Home" or "Work" (in most cases you would set it to "Cell"):

isolved

When you add a synchronization from isolved, phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to either "Home", "Mobile" or "Work" (in most cases you would set it to "Mobile"):

Employment Hero

When you add a synchronization from Employment Hero (aka Employment Hero HR), phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to either "Company" or "Personal" (in most cases you would set this to "Personal"):

Employment Hero Payroll

When you add a synchronization from Employment Hero (formerly KeyPay), phone numbers are not synchronized by default. If you want to synchronize phone numbers to NoahFace (eg: so you can use them for SMS communications), you can set your Phone mapping to either "Home Phone", "Work Phone", or "Mobile Phone" (in most cases you would set it to "Mobile Phone"):

Communication Preference

You can configure how NoahFace sends registration details (eg: passcodes) and one-time access codes (eg: 2FA codes) to employees.

You can change this communication preference from the Security Settings menu in the NoahFace Dashboard:

There are four options:

1. Email Only.
2. SMS Only.
3. Prefer Email (ie: Send communications using Email if an email address is available, otherwise fall back to using SMS).
4. Prefer SMS (ie: Send communications using SMS if a phone number is available, otherwise fall back to using Email).

The default is Email Only.

If you want to communicate with employees via SMS, you should consider your local privacy and telecommunication regulations - in some jurisdictions (including in the US) you may require express / written consent from employees.

Express Consent to SMS

You can configure NoahFace to only send one-time registration codes to employees after they have expressly consented. To do this, set you registration method to "List + SMS" in your Access Point Type, and add the "smsconf" configuration option as follows:

When an employee registers, they will first need to select themselves from the list of employees and provide their consent as follows:

They then need to enter the 6 digit code they receive on the following screen:

This two step registration process is designed to provide compliance with the US TCPA and regulations in other jurisdictions that require express / written consent for SMSs.

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